We accept returns on new, unused wraps within 7 days from the delivery date. We require 30% restocking fee from the full retail price due to the custom nature of each order and the potential damage of highly fragile fabric. If you are unhappy with your order and would like to exchange it, we will be more than happy to assist you and in this case, no restocking fee will apply. Unfortunately, we do not accept returns on custom items. All returns must be confirmed over the phone or followed up with a written request via Contact Us page. In addition you will incur any shipping fees, transaction fees and insurance fees. All merchandise must be returned in the condition in which it was received. Merchandise that is not returned in the condition it was sent will not be refundable.
Damaged / Defective Merchandise
We closely inspect every piece of merchandise that leaves La Demure. All merchandise that we distribute is brand new. If you feel your merchandise is damaged, we must receive a verbal phone confirmation that you would like to return the "damaged" merchandise. All items must be returned to us within 7 business days after the delivery date. La Demure will incur shipping charges on damaged merchandise. La Demure will not incur shipping or insurance charges on merchandise that is found not damaged or misused.
All merchandise orders canceled after 3 business days of the initial purchase will lose 30% of the merchandise purchase price. La Demure reserves the right to cancel, refund, or refuse any order. La Demure shall not be held liable for errors or omissions in pricing.
All canceled orders must be verbally done over the phone and followed up with a written request. All other charges are non-refundable including shipping, insurance, and any transaction fees. If we haven’t started processing your order, then we will refund 100% of your money.
Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.
Taxes, Duties, Tariffs and/or Brokerage Fees
LaDemureWraps.com can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders.
To find out which if any of these may apply, please contact your local government.
Last Updated: April 30, 2016